The Kingswell Guarantee - Terms
Every Kingswell company works to the same four promises: a written price before any work starts, a real arrival window, a clean job site, and a written guarantee on the work. If a repair fails inside the guarantee period, we come back and fix it at no charge. That window is 365 days from the date the work was completed. The Kingswell Guarantee is the reason our family of twelve home-service brands can say, without hedging, that we stand behind what we do. It is not marketing language. It is the operating standard every independently owned Kingswell location agrees to before they ever put our name on a truck.
Kingswell was put together in 2006 around one idea: people do not want the cheapest repair, they want the one that stays fixed. The guarantee exists because a written promise changes how a company behaves. When a business knows it has to come back for free if the work fails, it does the work right the first time. That is the whole arrangement, and these terms are the plain-English version of it.
What’s Covered
The Kingswell Guarantee covers the work we do and the way we do it. Specifically:
- Workmanship. The repair or service was done correctly, using proper materials and methods for the trade. If a defect in our workmanship causes the problem to return within 365 days, we fix it at no charge.
- Honest pricing. You receive a written price before any work starts. That price does not change after the fact unless you approve a written change order first.
- On-time service. You get a real arrival window, not a vague “sometime between 8 and 5.” We show up in the window we gave, or we call ahead if something outside our control changes that.
- A clean job site. We leave the place cleaner than we found it. That means drop cloths, shoe covers, and a walkthrough before we go.
- Make-it-right resolution. If you believe any of these promises was broken, you have a clear path to have it addressed. No waiting on hold, no getting bounced between departments.
How to Make a Claim
Making a claim under the Kingswell Guarantee is simple, and it is designed to be handled by the same people who did the work. The process takes three steps.
First, contact the Kingswell brand you hired. You will have their phone number on the written estimate and the invoice you received. Call that number and tell them you are calling about a guarantee issue. They will pull up your job record using your name, address, or invoice number. Second, describe the issue clearly. Tell them what failed, when you noticed it, and what the work involved. If the issue falls inside the 365-day window, they will schedule a return visit. Third, the Kingswell family coordinates the resolution. The local owner handles the repair directly in almost every case. If there is any question about whether the issue is covered, the brand’s owner reviews it with the Kingswell family office to reach a fair answer quickly. You will not be asked to pay for a service call to diagnose a problem that turns out to be covered under the guarantee.
If you cannot find your invoice or are not sure which brand served you, call any Kingswell brand and explain the situation. We can look up which of our companies did the work and route you to the right place.
Conditions
The Kingswell Guarantee is a good-faith promise, and it assumes good faith on both sides. You should keep your invoice or receipt from the work, since that is how we verify the date the 365-day window began. We need reasonable access to the property to inspect and correct the issue. The guarantee covers normal use of the repair or installation. If the failure is caused by misuse, damage from an outside source, or someone else modifying the work after we left, that falls outside the guarantee. What does not fall outside it is a repair that simply did not hold up. That is exactly what the guarantee is for.
If we fix something under the guarantee, that follow-up work is covered on the same terms for the remainder of your 365-day window. The clock does not restart, but the promise does not weaken either.
Terms may vary slightly by brand and local regulations.
Written by the team at Kingswell, owner of The Kingswell Guarantee. A king’s well was the shared well a whole town relied on, the one somebody always kept in working order. That is the name we work under, and the standard we are held to.